303-447-2074
1107 Pearl Street, Boulder, CO 80302
Mon-Sat: 10am-10pm | Sun: 11am-7pm
My Account

Mastering Civility (Kobo eBook)

Mastering Civility By Christine Porath Cover Image
$14.99
Available Now

Description


"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Product Details
ISBN-13: 9781455568994
Publisher: Balance
Publication Date: December 26th, 2016
Language:
303-447-2074
1107 Pearl Street, Boulder, Colorado 80302
info@boulderbookstore.com
Mon-Sat: 10am-10pm | Sun: 11am-7pm
Find Us on Kayak Guides